Great Lakes Radio, Inc.
3060 U.S. 41 West
Marquette, MI 49855
906-228-6800
906-228-8128 Fax
employment@greatlakesradio.org
Position – Computer and Network Tech
Number of Positions Available: 1
Accepting Applications until July 1, 2010
Type of Position: After July 2010, usually Part-time, 10-20hours/wk but with more hours during upcoming transition and move of offices to new location and adoption of new software(s).
Position Description: Great Lakes Radio, Inc. (GLR) is seeking a professional computer and network technician that applies standards, responds quickly, follows up and reports quickly on the status and progress of repairs and projects.
The Successful Candidate: The successful candidate will have strong knowledge of Windows 2003, Windows XP, Windows Vista, and eventually Windows 7. They will be prepared to learn and master installation, setups, and troubleshooting of a several generations of radio industry software and tools from production tools like Adobe Audition to various Radio Production, Scheduling, Trafficking, RDS, and streaming servers and tools.
The successful candidate will have the ability to successfully complete preventive, on-going, and disaster maintenance, backup, documentation and reporting a must. This is a job that requires strong system, data protection, recovery skills and a well-developed understanding of converting and managing networking infrastructure.
The successful candidate will not only be able to adapt quickly to new and upgraded software needs and infrastructure changes, they will have a strong fundamental understanding of system infrastructure and use that understanding to maintain and improve system performances at both the systems level as well as the networking level.
Candidate must be able to configure, maintain, update, upgrade, repair and recover from disasters related to desktop, laptop, servers, networks and networking tools. Ability to setup, configure, secure, backup, recover, restore, and maintain FTP, Web (Intranet Servers IIS and Apache), Vendor-specific server-client software/tools, databases (MS SQL and MySql), and maintain email server, streaming server, and audio archive server will be required.
Understanding of system scripting, Linksys, Cisco and other brand routers, and most Internet protocols a must. Ability to properly configure a secure wireless network required. Ability to effectively setup, maintain, and evaluate firewalls and proxy servers. Intrusion detection duties are included.
Example Computer Tech Responsibilities:
The Computer Technician is responsible for providing desktop hardware, software support and quality service to user community. Duties include installation and maintenance of computers, networking, and peripheral equipment as well as associated operational documentation. The Computer Technician is responsible for performing these duties in accordance with documented policies and procedures and as management dictates, with a strong bias to apply industry standards and careful attention to protection of systems from infection, infiltration, hacking, and data loss and/or data misappropriation.
The performance of routine technical and associated physical tasks may be required; packaging and un-packaging and preparing new equipment, assembly of computer systems and peripherals, back-up/restore of user data, installing standard software, and initiating/troubleshooting network connections are a few examples.
Computer/Network Technician will be responsible for the installation, maintenance, securing, monitoring and repairs to all new and existing equipment such as critical servers, network infrastructure, workstations, printers and monitors.
Example of Additional Networking Responsibilities:
* Proactive monitoring of the health and status of the production network, servers and applications using the appropriate monitoring tools
* Provide first tier support and be a point of escalation as it relates to monitoring services
* Create, review, log troubleshooting notes and close network trouble tickets. Maintain outage notifications logs and follow documented escalation procedures where appropriate. Work closely with ISP to maintain Internet connection(s).
* Assist networked employees in the troubleshooting and resolution of issues
* Identify how the monitoring tools can be leveraged for system performance enhancement and report showing environment trending
* Work closely with key vendors and escalate problems to them as necessary, while providing alternative workarounds to keep work flow and operations active.
* Maintain documentation of processes, procedures, troubleshooting guides and change management logs.
Additional Computer Tech Responsibilities:
* Performs troubleshooting and repairs on computers and peripheral systems or equipment according to current or developing desktop standard configuration guidelines and documented procedures
* Performs daily review of open work orders to prioritize tasking. Documents resolution and closes completed work orders
* Images, tests, and installs desktop/laptop computers for all employees, systems, and computers; this includes installing and configuring office software (MS Office and/or Open Office), email clients (MS Outlook, Thunderbird), Operating Systems (Microsoft 2003, XP or later, but with some older software sometimes) encryption tools and configuring and securing wireless access as needed
* Provides desktop technical assistance to System Administration and Network Operations teams as needed or contracted.
* Performs and documents preventive maintenance of computer equipment as required. Similarly, Performs and documents all updates, upgrades, and configurations of anti-virus, Operating Systems, anti-spyware, anti-malware, client and server Firewalls, Networking and client passwords, servers, and Network Attached Storage Devices.
* Facilitates vendor warranty return process, tests and evaluates items returned from repair
* Participates in life-cycle replacement tasking and other technical improvement projects
* Manages retrograde efforts for all computer equipment, this includes performing DoD or better wipe on all hard drives and preparing required documentation
* Responsible for maintaining physical inventories, supplies, tools and ensuring accuracy as directed
* Participates or Undertakes in the creation of technical and procedural documentation. Performs monthly/annual/seasonal review of documentation.
* Alerts management to potential threats, abuses, and dangers to systems, equipment, data, or practices.
* Good maintenance of passwords as per policy.
* Maintenance of all equipment serial numbers, software licenses, user keys, and configuration backups matching hardware and licensed machine(s).
* Provide, sometimes, remote technical support on many different softwares in a Windows environment
Basic Requirements:
* You MUST be an excellent hardware repair tech and have very strong troubleshooting skills.
* You MUST have a good understanding of DNS, Active Directory, and DHCP.
* You must be able to provide Router support, VPN support, Terminal Services Support, Remote Access and Maintenance Support, Proxy Server Support, Firewall Support, Intrusion Detection Support
* Must be able to install MS Windows Servers, Re-Install Servers, Install Windows Operating Systems and Configure Drivers, Settings, and Security.
* Must be experienced with system imaging, data backup, system restoration, server restoration, server backups.
* Must be Experience with print and fax servers for installation and support.
* Windows XP and 2000 desktop support required, including but not limited to system optimization
* Good communication and interpersonal skills are essential.
Teamwork Requirements:
* Go Getter. Resolver.
* An experienced professional Technician or a Candidate wanting to train quickly to be a professional technician
* Ability to communicate and work with staff, vendors, management, and third-party technical support. Self-motivated, self-guiding, self-critical.
* Start by training and working more hours in April 6th-10th, then again in May – July to help Move and Transition To New Site. Later, a regular 10-20 hours a week in computer, network and server maintenance
* Knowledge of radio equipment, studio setup, sound equipment, and various ways that such equipment is put together with software is something that if not already understood, must be quickly learned.
* Successful candidate takes pride making things work according to good standards.
* Shows initiative, but has ability to express/write up ideas to present for approval before applying ideas.
* Ability to eventually work weekends, evenings to minimize operational downtime.
* Self-improving, growing and always learning to improve skills and improve results.
* Wants that job, Likes that job, Takes pride in the job.
* Works well with others. Can communicate to non-technical people, explain upgrades, write clearly, and train others on basic use of computer and network tools.
General Networking Requirements:
* Previous NOC experience in a small to medium operation
* Good Understanding of standard IP networking, and troubleshooting
* Good Understanding of Microsoft servers and OS’s, including, SQL, IIS, Windows 2003, XP
* Good Understanding of email servers, ftp servers, and http servers, both Windows and Linux-based
* Some familiarity with Linux or Unix based systems and networks very helpful
* Storage technologies, NAS, Automated backups, server based .
* Excellent understanding of Cisco, switches, hubs, wireless access, wireless and wired security, proxies, and firewalls
* Knowledge and experience with Active Directory, Windows Networking, Internet Domain Management helpful as well.
* Ability to work day, evening, or night shifts and holidays as required
* Flexible with the ability to handle stressful situations
* Understanding of most Microsoft Office Products and Open Source Alternatives Required
Additional Requirements:
Must be able to set up user accounts, groups, and network shares. Must be willing and able to follow directions and request assistance as required. Must have excellent written and oral communications skills. Must be able to multi-task. Personal commitment to excellence. Must have good understanding of how WAMP or LAMP web operations run. Basic skills with some scripting language helpful. Ability to grow to expand tasks, responsibilities, and improve results as requested by management.
The successful candidate always assesses the situation and gets it resolved. No excuses.
The successful candidate loves their job, and it shows!
Great Lakes Radio, Inc. is an Equal Opportunity Employer.
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