Taxpayers Can Use Treasury Self-Service to Avoid Pre- and Post-Holiday Phone Surge
LANSING, Mich. – The Michigan Department of Treasury reminds taxpayers that state of Michigan offices will be closed in observation of Presidents Day on Monday, Feb. 19.
Taxpayers with questions about their state income taxes are encouraged to use Treasury Self-Service to beat the pre- and post-holiday phone surge. The online platform enables taxpayers to ask state income-tax related questions when convenient and avoid waiting for a state Treasury Department customer service representative to answer your call.
Taxpayers typically get an answers through Treasury Self-Service within 24 to 48 hours.
“Presidents Day weekend is time of year when we see a spike in state income tax return filings and inquiries,” said Deputy State Treasurer Glenn White, head of Treasury’s Tax Administrative Group. “We value taxpayer time and ask individuals to use Treasury Self-Service for inquiries. It beats the phone wait and you can ask us questions 24 hours a day, seven days a week.”
Treasury Self-Service enables taxpayers to check the status of tax refunds, ask general and specific questions, change addresses and see the status of letters sent to the state Treasury Department.
To ensure taxpayer privacy and security, the following information is required when using Treasury Self-Service:
Social Security Number
Tax Year
Filing Status
Adjusted Gross Income or Total Household Resources
Individuals can find their AGI on line 10 of the MI-1040. Total Household Resources are found on line 33 on the MI-1040CR or line 34 on the MI-1040CR-7.
To get started with Treasury Self-Service, go to www.michigan.gov/incometax and click on “Check My Income Tax Information.”
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